Shipping policy
Shipping Policy – New Energy Parts
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. For high-value or export OEM parts, additional verification may extend processing by 1–2 business days.
US / EU / CANADA / MEXICO
- Base Expedited delivery: Air Freight 7–10 business days
- Large items sea freight: 30-50 business days (where available)
- Tracking information is provided via email once your order has shipped.
OTHER REGIONS
- Expedited Air Freight 7–14 business days
- Rest of the world sea freight (where available): 30–50 business days
- All international shipments include a tracking number. Delivery times may vary due to customs processing.
Shipping Costs Shipping costs are calculated at checkout based on destination and package weight. Free shipping may be available for orders above a set threshold — check the cart for any active promotions.
Customs & Import Duties International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the order total or shipping cost. We recommend checking with your local customs authority before placing an order.
Carriers & Tracking We ship via DHL, FedEx, and local postal services depending on the destination. A tracking link will be emailed to you once your order is dispatched.
Damaged or Lost Shipments If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your support email] within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue promptly, including replacement or refund where applicable.